Online Privacy Policy

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual whose identity can be ascertained from the information or opinion.

The nature of the personal information we collect, and where it comes from, will vary according to the specific product, and may include:

• information such as name, address, contact details, occupations and income that we collect on applications or other forms;
• lifestyle information that relates to insurance; and
• health and other medical information.

We may take steps to verify the information that we collect, eg a birth certificate provided as identification may be verified with the Registry of Births, Deaths and Marriages to help prevent inappropriate access or impersonation.

We may collect your personal information for a number of purposes, which may include:

• providing you with a particular policy;
• processing receipts and payments;
• information on cancer prevention and Australian Cancer Research Foundation;
• administering your policy;
• assessing, processing and investigating insurance risks or claims;
• producing policy schedules and other mail related services;
• meeting legal and regulatory requirements including anti-money laundering and counter terrorism financing laws; and
• providing you with information about other products and services, with your consent.

Without your information we may delay, block or refuse to make a payment or action an instruction relating to our products or services.

We may share your personal information with selected third parties for the purpose of administering your product or policy (some of whom may be situated outside Australia), and your information may be provided to them on a confidential basis for this purpose. We will not disclose your health or sensitive information (if applicable) for any purpose other than to underwrite or service your insurance cover or assess a claim.

Cancer Care may communicate your personal information to selected third parties, including:

• Mailhouses (Policy schedule production and other mail related services)
• Administration and other technology services (Data entry, data processing, continuity of business, account maintenance and documentation)
• Investigators, medical attendants, other insurers and reinsurers (Assessing your application, underwriting and claims assessment and verifying health information)
• Insurance Industry and reference bodies (claims matching and cross referencing)
• Professional and financial advisors (Administering your policy)
• Superannuation fund trustees (Administering your policy)
• Government and regulatory bodies (To comply with laws including anti-money laundering and counter terrorism financing laws and regulations or for compliance related services)
• Australian Cancer Research Foundation

Where third parties such as an outsourced service provider receive personal information they are subject to confidentiality requirements. Personal information can only be used by third parties for our purposes.

Cancer Care may be allowed or obliged to disclose information by law, such as to comply with the requirements of taxation or social security laws.

Keeping customer information secure is a top priority for Cancer Care. We’re committed to implementing and enforcing procedures that help us carry out our commitment to protecting personal information. We strive to use administrative safeguards, technological tools, and legal agreements to help support those procedures. And we continually look for ways to improve our practices. Since protecting information is a responsibility of every Cancer Care employee and service provider, we aim to educate all those who handle personal information about our commitments to privacy.

We protect your personal information by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. Cancer Care will permit only authorised employees to access your personal information. We train people who work for us how to properly handle personal information and we restrict access to what is necessary for specific job functions.